Account Manager

TENTENS Tech develops social discovery platforms for over 20 million users worldwide.

The TENTENS Tech team today is 250+ people, where each acts as a CEO in their role and influences the common result. We work in the 10/10ths style: we stay on course for the goal, ask the right questions along the way, and don\’t stop at \”good\” – only the maximum and a little further. If you recognize yourself in this description and are ready to gain speed with us – let\’s get to know each other!

We are currently looking for an Account Manager to raise the bar of results together.

How exactly does the work go?

You build long-term relationships with your own base of premium users – they know you by name and turn to you specifically;

You support the user on a turnkey basis: you solve daily queries, complex cases, and work with situations when the user plans to abandon the product;

You independently communicate via email, online chats, and calls and are responsible for the quality of the experience with your user base;

You work with AI and automation that take away routine tasks and allow you to focus on communication and finding the best solutions;

You become the voice of the user within the team: you notice insights, convey them to the product, and directly influence the improvement of the user experience.

What do we expect from you?

English from B2: written – the main working tool, spoken – for calls;

2+ years of experience working with customers: support, account management, sales, or customer success. The most valuable for us is experience with premium/VIP segment or high-value customers;

You write communications that respond to: personalization, a lively tone, a simple call to action;

You explain complex things in simple words, without unnecessary technical terms;

Keep the conversation on target in calls and chats and work with objections;

Willingness to work evening shifts, schedule 5/2 16:00–00:00 ;

It will be an advantage:

Experience working with Western markets (USA, Canada, Europe);

Working with Zendesk or similar;

Join the team where we create technologies that expand the boundaries of what is possible and move the industry forward!