Process Assistant

Company Overview
Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional experiences through streamlined operations, clear processes, and timely execution. Join our team and contribute to a fast-paced environment where organization, collaboration, and accountability matter.

Role Summary
We are seeking a detail-oriented Process Assistant to support daily operations, help maintain consistent workflows, and ensure smooth execution across teams. You will assist with process documentation, task coordination, and cross-functional communication in a fast-paced environment. This role is ideal for someone who enjoys improving efficiency, following established procedures, and collaborating with colleagues to drive reliable results.

Key Responsibilities
Assist with the development, maintenance, and improvement of standard operating procedures (SOPs) for core processes
Coordinate and track daily operational tasks, ensuring timely completion and alignment with project timelines
Gather input from cross-functional teams to document processes, workflows, and requirements
Support process auditing, data collection, and reporting to identify bottlenecks and opportunities
Help implement process changes, monitor adoption, and troubleshoot issues as they arise
Maintain organized records, templates, and checklists to support consistency across teams
Communicate updates and changes clearly to stakeholders, ensuring alignment and accountability
Contribute to special projects aimed at improving efficiency, accuracy, and service quality
Assist with onboarding and training materials to help new team members understand processes
Qualifications
Bachelor’s degree in operations, business, project management, or a related field, or equivalent experience
Experience supporting process improvement, operations, or project coordination
Strong attention to detail with the ability to manage multiple tasks and deadlines
Excellent written and verbal communication skills; comfortable collaborating with cross-functional teams
Proficiency with productivity tools (e.g., MS Office, Google Workspace) and willingness to learn new systems
Analytical mindset with a proactive approach to problem solving
Collaborative team player who thrives in a fast-paced, remote-friendly environment
Work Environment
Hybrid-friendly or remote-adjacent role with regular collaboration and documentation-driven workflows
Culture of accountability, transparency, and continuous improvement
Frequent interaction with operations, product, and support teams
Schedule and Compensation
Competitive salary aligned with experience
Flexible work arrangements to support project needs
Benefits package and paid time off in line with tenure and role
What We Value
Operational discipline with a focus on consistency and reliability
Data-informed decision making and process optimization
Clear, concise communication and thorough documentation
Collaboration, adaptability, and willingness to iterate based on feedback
How This Role Contributes to Flex Fitness
The Process Assistant helps ensure that our operations run smoothly and predictably, directly supporting efficient service delivery, scalable workflows, and a positive member experience. Your work underpins reliable processes that enable Flex Fitness to grow with confidence.