<div class="content-intro"><p data-renderer-start-pos="243"><strong data-renderer-mark="true"><span class="acronym-highlight">GR8</span>_TECH builds B2B iGaming platforms for operators who play to lead.</strong></p>
<p data-renderer-start-pos="328">We deliver full-cycle, high-impact tech designed to scale — from seamless integrations and expert consulting to long-term operational support. Our platform powers millions of active players and drives real business growth. Call it what it is: the iGaming Platform for Champions.</p>
<p data-renderer-start-pos="608">With 1000+ GR8 people across locations and time zones, we don’t just ship technology — we help operators build success stories across brands, markets, and geos.</p>
<p data-renderer-start-pos="770"><strong data-renderer-mark="true">Our ambition drives us. Our people make it real.</strong></p>
<p data-renderer-start-pos="820">If you’re a challenger in spirit and a champion in action — join us.</p></div><h2 data-path-to-node="3">Why this role exists:</h2>
<p data-path-to-node="5">This role exists to ensure the uninterrupted, secure flow of transactional operations across our global networks. You’ll help us protect revenue and maintain platform integrity by owning the end-to-end resolution of payment anomalies, mitigating fraud risks, and optimizing partner communications.</p>
<h2 data-path-to-node="7">What you’ll drive:</h2>
<h4 data-path-to-node="9">Incident Response & Transaction Engineering</h4>
<ul>
<li data-path-to-node="10,0,0">Own the end-to-end investigation and resolution of multi-step payment anomalies and transaction-related issues.</li>
<li data-path-to-node="10,1,0">Ship rapid, accurate solutions for escalated operational bottlenecks to minimize processing downtime.</li>
<li data-path-to-node="10,2,0">Monitor real-time alerts and track incoming system anomalies utilizing tools like Grafana.</li>
<li data-path-to-node="10,3,0">Analyze transaction logs within PSP backoffices to diagnose root causes of processing failures.</li>
</ul>
<h4 data-path-to-node="11">Risk Mitigation & Compliance</h4>
<ul>
<li data-path-to-node="12,0,0">Execute daily anti-fraud and financial fraud operational workflows to protect platform liquidity.</li>
<li data-path-to-node="12,1,0">Enforce strict adherence to company procedures and international payment regulatory standards.</li>
<li data-path-to-node="12,2,0">Escalate highly sensitive, complex systemic issues to the supervisor or cross-functional security teams when guardrails are breached.</li>
</ul>
<h4 data-path-to-node="13">Partner & Stakeholder Architecture</h4>
<ul>
<li data-path-to-node="14,0,0">Partner with internal product engineering teams and external payment service providers (PSPs) to unblock processing pipelines.</li>
<li data-path-to-node="14,1,0">Communicate technical issues clearly and professionally to external partners, ensuring rapid SLA compliance.</li>
<li data-path-to-node="14,2,0">Notify affected internal teams and clients immediately regarding critical service disruptions or localized processing degradations.</li>
</ul>
<h4 data-path-to-node="15">Operational Evolution</h4>
<ul>
<li data-path-to-node="16,0,0">Identify recurring transactional friction points and transform those insights into actionable workflow improvements.</li>
<li data-path-to-node="16,1,0">Optimize customer support workflows by pinpointing systemic sources of user payment friction.</li>
<li data-path-to-node="16,2,0">Measure your personal and team output against monthly operational efficiency and accuracy targets.</li>
</ul>
<h3 data-path-to-node="18">3. What makes you a GR8 fit</h3>
<h4 data-path-to-node="19">Must-have</h4>
<ul>
<li data-path-to-node="20,0,0">1+ years of experience in Customer Support, Payments Operations, or a similarly fast-paced operational environment, experience in the iGaming industry is a plus.</li>
<li data-path-to-node="20,1,0">Solid operational understanding of the online payments ecosystem, including processing flows and industry standards.</li>
<li data-path-to-node="20,2,0">Hands-on experience navigating monitoring setups (Grafana) and managing incidents via ticketing ecosystems (Jira).</li>
<li data-path-to-node="20,3,0">Technical proficiency in using PSP back-offices for log analysis alongside a solid grasp of Microsoft Excel for data parsing.</li>
<li data-path-to-node="20,4,0">Professional English proficiency (Intermediate/Upper-Intermediate) and Proficiency in Ukrainian or Russian languages.</li>
<li data-path-to-node="20,5,0">Proven multitasking execution, with a track record of prioritizing high-volume data queues under strict SLA deadlines.</li>
</ul>
<h4 data-path-to-node="21">Nice-to-have</h4>
<ul>
<li data-path-to-node="22,0,0">Experience working directly with diverse regional payment regulations across multiple geographies.</li>
<li data-path-to-node="22,1,0">Proven autonomy in managing isolated operational tasks from start to finish without constant oversight.</li>
<li data-path-to-node="22,2,0">Background in analyzing complex, multi-step fraud patterns.</li>
</ul><div class="content-conclusion"><h2 data-renderer-start-pos="906"><strong data-renderer-mark="true">Why you’ll love working here: </strong></h2>
<p data-renderer-start-pos="958"><strong data-renderer-mark="true">Benefits Cafeteria</strong> — annual budget you allocate to:</p>
<p data-renderer-start-pos="1011">Sports • Medical • Mental health • Home office • Languages.</p>
<p data-renderer-start-pos="1072"><strong data-renderer-mark="true">Work-life & support</strong></p>
<ul>
<li data-renderer-start-pos="1095">Paid maternity/paternity leave + monthly childcare allowance.</li>
<li data-renderer-start-pos="1160">20+ vacation days, unlimited sick leave, emergency time off.</li>
<li data-renderer-start-pos="1224">Remote-first + tech support + coworking compensation.</li>
<li data-renderer-start-pos="1281">Team events (online/offline/offsite).</li>
<li data-renderer-start-pos="1322">Learning culture with internal courses + growth programs.</li>
</ul>
<h2 data-renderer-start-pos="1383"><strong data-renderer-mark="true">Our culture & core values:</strong></h2>
<p data-renderer-start-pos="1411">GR8_TECH culture is how we win — through trust, ownership, and a growth mindset. We move fast, stay curious, and keep it real, with open feedback, room to experiment, and a team that’s got your back.</p>
<p data-renderer-start-pos="1612"><strong data-renderer-mark="true">FUELLED BY TRUST</strong>: we’re open, honest, and have each other’s backs.</p>
<p data-renderer-start-pos="1680"><strong data-renderer-mark="true">OWN YOUR GAME</strong>: we take initiative and own what we do.</p>
<p data-renderer-start-pos="1735"><strong data-renderer-mark="true">ACCELER8</strong>: we move fast, focus smart, and keep it simple.</p>
<p data-renderer-start-pos="1793"><strong data-renderer-mark="true">CHALLENGE ACCEPTED</strong>: we grow through challenges and stay curious.</p>
<p data-renderer-start-pos="1859"><strong data-renderer-mark="true">BULLETPROOF</strong>: we’re resilient, ready, and always have a plan.</p></div>