Company Overview
Flex Fitness is a dynamic and growing fitness company dedicated to helping people achieve their health and wellness goals. We pride ourselves on delivering exceptional experiences through streamlined operations, clear processes, and timely execution. Join our team and contribute to a fast-paced environment where organization, collaboration, and accountability matter.

Role Summary
We are seeking a motivated Appointment Setter to drive client engagement and support the sales funnel by scheduling qualified appointments for our team. You will be responsible for proactive outbound outreach, inbound lead management, and maintaining accurate scheduling records. This role is ideal for someone who excels at warm outreach, possesses strong communication skills, and enjoys helping potential clients take the next step in their fitness journey.

Key Responsibilities
Make outbound calls, send emails, and engage with leads to schedule appointments with the appropriate team member
Manage and prioritize a high-volume calendar, ensuring all appointments are confirmed and accurately reflected in the CRM
Qualify leads based on predefined criteria and pass only qualified prospects to the sales or fitness consultant teams
Respond promptly to inbound inquiries and route them to the correct contact or schedule follow-ups
Maintain accurate data in the CRM, including contact information, appointment details, and outcomes
Follow up with no-show or rescheduled appointments and implement effective reminder practices
Collaborate with marketing and sales teams to optimize outreach strategies and messaging
Track key metrics such as call volume, conversion rates, and scheduling efficiency
Provide a positive, professional, and supportive experience to every potential client
Qualifications
1+ year of experience in appointment setting, telemarketing, sales support, or a related role
Proven track record of meeting or exceeding productivity and scheduling targets
Excellent verbal and written communication skills; friendly, persuasive, and professional demeanor
Strong organizational skills with the ability to manage multiple tasks and calendars
Proficiency with CRM systems and standard office software (e.g., MS Office, Google Workspace)
Comfortable working in a fast-paced environment and adapting to changing priorities
Team player who can collaborate effectively with sales, marketing, and fitness coaching teams
Work Environment
Hybrid-friendly or remote-adjacent role with a mix of outbound calling and structured scheduling activities
Supportive culture emphasizing speed, reliability, and customer-centric service
Regular collaboration with sales, marketing, and operations teams
Schedule and Compensation
Competitive base pay with performance-based bonuses
Flexible scheduling to accommodate peak lead periods and coaching sessions
Benefits package and paid time off in line with tenure and role
What We Value
Proactive outreach and high responsiveness to inquiries
Strong organizational discipline and accuracy in scheduling
Clear, positive communication and relationship-building with potential clients
Data-driven mindset and continuous improvement in outreach processes
How This Role Contributes to Flex Fitness
The Appointment Setter directly influences our ability to connect with potential members, book meaningful intro sessions, and maintain a smooth sales pipeline. Your proactive outreach and precise scheduling help deliver timely, high-quality experiences that support growth and member satisfaction at Flex Fitness.