About Busha

Since 2018, Busha has been a leader in digital currency exchange, offering trading options in cryptocurrencies like Bitcoin and Ethereum. Our mission is to build an open financial system characterized by innovation, efficiency, and user-friendliness. We value Clear Communication, Positive Energy, Efficient Execution, and Continuous Learning in all our team members.

Objective: We are seeking a motivated and experienced male Customer Service team member to join our team, as part of our commitment to diversity and inclusion. The ideal team member will develop and maintain long-term relationships with our clients. Your primary goal will be to enhance customer experiences consistently. This role involves tracking all points of customer engagement, addressing all customer queries, and identifying ways to improve our customer service. You will play a crucial role in ensuring that every customer interaction adds value to their experience and interaction

Responsibilities:

Improve customer service experience, create engaged customers, and facilitate organic growth
Develop strategies for increasing customer satisfaction and loyalty
Develop and implement efficient customer success strategies
Collect data to clearly understand the needs of the customers
Align customer experience strategies with marketing initiatives, as well as informing customers of new products, features, and functionalities
Answer questions customers may have about our products and services
Provide potential and existing customers with exceptional services
Listen to customers’ concerns or complaints and take proactive steps to maintain positive experiences
Ensure that customers are satisfied with our products and services
Work with other departments to ensure customer needs are met
Ensure that customer issues are handled on time and follow up with them to make sure their issue has been satisfactorily resolved
Ensure customer satisfaction and provide professional customer support
Provide introductory information to new customers.
Review customer feedback and complaints to identify areas for improvement and opportunities for growth.
Track customer contact information and preferences so that they can be contacted in the future
Analyse data to identify trends in customer preferences, needs and buying habits so that we can make informed decisions based on those habits
Maintain a positive, empathetic, and professional attitude toward customers always.
The ideal employee:

As part of our commitment to diversity and inclusion, we are seeking a male Customer Service team member
Great multitasking ability.
Ability to handle a high volume of live chats
Familiar with Customer Relationship Management Platforms
Patience and empathy
A passion for customer satisfaction
Ability to work effectively with cross-functional teams.
A team player with excellent communication skills
As part of our commitment to diversity and inclusion
Nice to have:

Knowledge of the crypto industry
What We Offer:

Hybrid work environment
Competitive compensation and benefits
Learning and development plan
Work tools and gadgets that work for you
Collaborative and inclusive culture