Social Media Manager

About the Role
As a Social Media Manager, you’ll be supporting in a specialized role focused on helping TalentPop clients grow and manage their presence across organic social media platforms. This role bridges content creation, content distribution, and community/comment moderation — acting as an extension of the client’s marketing team.

Responsibilities
‍Content Creation: Create branded social content; repurpose video, copy, and creative assets across platforms‍
Content Distribution: Manage posting schedules; publish across organic channels; maintain content calendar‍
Community Moderation: Monitor and respond to comments/DMs on Instagram, Facebook, TikTok, and others‍
Customer Experience: Handle pre-sale and post-purchase questions surfacing through social; escalate complex issues to CX team‍
Client Collaboration: Align with client’s marketing team on content direction, priorities, and brand guidelines‍
Reporting: Track engagement, moderation volume, and content performance; surface insights to client
Ideal Skills
Confident managing content calendars, scheduling, publishing, and repurposing content
Experience managing multiple platforms and/or accounts, preferably E-commerce
Strong understanding of organic social media and platform-specific content
Experience with Customer Experience, Client Collaboration, and/or Reporting
Leadership experience, promotions, or managing multiple accounts
Highly tech-savvy, resourceful, and quick to learn new tools
Excellent attention to detail and communication skills, both written and verbal
Qualifications
Required: 1+ years of relevant Social Media Management/Marketing experience, including content creation, content distribution, and/or community moderation.
Proficiency and experience with multiple social media platforms including Facebook, Instagram, TikTok, YouTube, etc., preferably managing E-Commerce brands.
Proficiency and experience in content creation/editing tools such as Adobe, Canva, CapCut, etc.
Proficiency and experience in social media management/scheduling tools such as Meta Business Suite, Hootsuite, Later, Buffer, Sprout Social, etc.
Experienced with social media analytics and performance insights.
Strong portfolio showcasing E-Commerce design and content creation expertise.
Bachelor’s degree in social media marketing, graphic design, or related field (preferred).
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Internet and Device Requirements:

DSL, Cable, or Fiber internet connection is required – LAN connection required (25 mbps minimum).
Back internet connection is required (For backup internet, the required speed should be at least 15 mbps).‍
A personal PC or laptop with an i5 processor (or equivalent) or higher
‍Note: If your internet connection speed is lower than 20 Mbps or you do not have a backup internet connection available, you will be required to set this up prior to working with us. Failure to have a backup internet source is a violation of our internal Policy and may result in termination.